Return & Refund Policy

Last Updated: August 11, 2026

At AGAINADE TRADE LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item in accordance with the terms of this Return & Refund Policy.

This Return & Refund Policy explains your rights and responsibilities regarding returns, refunds, exchanges, damaged or incorrect items, and cancellations.

1. 30-Day Return Policy

We offer a 30-day return period for eligible products.

You have 30 days from the date you receive your order to contact us and request a return.

To be eligible for a return, the following conditions generally apply:

• The item must be returned within the applicable return period.

• The item must be in the same condition in which you received it.

• The item must be unused and unworn.

• The item must not have been damaged, modified, or altered after delivery.

• All original tags, labels, accessories, manuals, and components should be included where applicable.

• The item should be returned in its original packaging whenever reasonably possible.

• You must provide proof of purchase, such as an order confirmation, receipt, or other purchase information.

We reserve the right to refuse a return if the returned item does not meet the applicable return requirements, except where applicable law provides otherwise.

2. How to Request a Return

Before sending any product back to us, you must contact us and receive return instructions.

To request a return, please contact:

AGAINADE TRADE LLC
Email: ElizabethMagadan480@gmail.com
Phone: +1 (415) 555-0193

Please include the following information in your return request:

• Your full name

• Order number

• Email address used when placing the order

• Product name

• Reason for the return

• Photos or videos, if the item is defective, damaged, or incorrect

• Any other information reasonably necessary for us to evaluate the request

After we receive your request, we will review the information and provide further instructions if your return is approved.

Do not send products back before receiving return instructions from us. Unauthorized returns may be delayed or may not be accepted.

3. Return Address

Unless otherwise instructed by our customer service team, approved returns should be sent to:

AGAINADE TRADE LLC
533 Lafayette St
Denver, CO 80218
United States

For certain orders, we may provide a different return address or return facility. Please use the return address specifically provided by our customer service team for your order.

4. Return Shipping

Unless otherwise required by applicable law or the item was defective, damaged, or incorrectly supplied, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part, such as:

• You received the wrong item;

• The item arrived damaged;

• The item was defective upon arrival; or

• We otherwise made an error with your order,

please contact us before returning the item.

Where appropriate, we may provide a return shipping label or reimburse reasonable return shipping costs.

For returns based solely on a change of mind or personal preference, return shipping costs may be the responsibility of the customer, unless applicable law provides otherwise.

Original shipping charges may be non-refundable except where required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us resolve the issue quickly, we may ask you to provide:

• Your order number;

• A description of the problem;

• Clear photographs of the item;

• Photographs of the packaging and shipping label;

• A short video showing the issue, where appropriate.

After reviewing the information, we may offer an appropriate resolution, which may include:

• A replacement;

• A replacement component or accessory;

• A repair where appropriate;

• A partial refund; or

• A full refund.

Do not dispose of a damaged item or its original packaging before receiving instructions from us, as we may need photographs or other information to evaluate the issue.

Nothing in this policy limits any mandatory legal rights you may have regarding defective or non-conforming products.

6. Non-Returnable Items

Certain products may not be eligible for return, except where required by applicable law.

Examples may include:

• Perishable goods, including certain food, flowers, or plants;

• Customized or personalized products;

• Products made according to customer specifications;

• Certain personal-care or hygiene products;

• Products that cannot be returned for health or hygiene reasons after being unsealed;

• Hazardous materials;

• Flammable liquids or gases;

• Items that have been materially damaged after delivery;

• Gift cards;

• Certain sale or clearance items, where permitted by applicable law.

If you are unsure whether a particular product is eligible for return, please contact us before placing a return request.

7. Sale Items

Unless otherwise required by applicable law, certain sale, promotional, clearance, or discounted items may have different return conditions.

If a product is specifically identified as non-returnable at the time of purchase, the item may not be eligible for a voluntary return.

This does not affect your mandatory statutory rights concerning defective, damaged, or non-conforming products.

8. Exchanges

We generally do not process direct exchanges.

If you would like a different product, size, color, or model, the fastest option is usually to return the original eligible item and, once the return has been approved, place a new order for the desired item.

If you received an incorrect or defective item, please contact us first so that we can determine the appropriate solution.

9. European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union and the purchase is subject to EU consumer protection laws, you may have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, you should notify us of your decision to withdraw before the applicable withdrawal period expires.

You may contact us at:

AGAINADE TRADE LLC
533 Lafayette St
Denver, CO 80218
United States
Email: ElizabethMagadan480@gmail.com
Phone: +1 (415) 555-0193

After notifying us of your withdrawal, you should return the goods without undue delay and in accordance with the instructions provided by us.

You may be responsible for the direct cost of returning the goods unless applicable law requires otherwise or we have agreed to bear those costs.

Condition of Returned Goods

During the withdrawal period, you may handle and inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning.

Where permitted by applicable law, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the goods.

Certain products may be excluded from the right of withdrawal under applicable law, including certain personalized products, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and other statutory exceptions.

10. Refunds

Once we receive your returned item, we will inspect it and determine whether the applicable refund requirements have been satisfied.

We will notify you by email after the inspection regarding whether your refund has been approved or rejected.

If your refund is approved, the applicable refund will generally be issued to your original payment method.

For standard voluntary returns, refunds will generally be processed within 10 business days after the return has been approved.

Please note that your bank, credit card issuer, payment provider, or other financial institution may require additional time to process and post the refund.

We are not responsible for delays caused by your bank or payment provider.

11. Refund Amount

If a return is approved, the refund amount will depend on the circumstances of the return and applicable law.

Depending on the situation, the refund may include:

• The purchase price of the returned item;

• Applicable taxes that are required to be refunded; and

• Other amounts required to be refunded under applicable law.

Unless required by applicable law, original shipping charges and return shipping costs may not be refundable for voluntary returns.

If the return is caused by an error on our part, such as an incorrect or defective item, we will determine an appropriate resolution in accordance with this policy and applicable law.

12. Late or Missing Refunds

If you have not received an approved refund, please first:

1. Check your bank account;

2. Contact your credit card company or payment provider;

3. Check with your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

ElizabethMagadan480@gmail.com

Please provide your order number and relevant refund information so that we can assist you.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

However, once an order has been processed, packed, or shipped, we may be unable to cancel it.

If the order has already been shipped, you may need to receive the order and follow the applicable return procedure.

For consumers whose purchases are subject to statutory cancellation or withdrawal rights, those legal rights remain unaffected.

14. Products Returned Without Authorization

Please do not send a product back to us without first contacting customer service.

Unauthorized returns may result in processing delays.

We may be unable to identify or process a package that does not contain sufficient order information.

Please retain your return tracking information and shipping receipt until your return has been fully processed.

15. Lost or Damaged Return Shipments

Customers who are responsible for return shipping should use a reputable shipping service and retain proof of shipment.

Where appropriate, we may recommend using a shipping method that provides tracking and insurance.

We are not responsible for a return shipment that is lost or damaged while being transported to us when the customer arranged and paid for the return shipment, except where applicable law provides otherwise.

16. Return Inspection

Returned products may be inspected after receipt.

We may consider factors including:

• Whether the item was used;

• Whether the item is damaged;

• Whether the original packaging is included;

• Whether all accessories and components are included;

• Whether the item has been altered or modified;

• Whether the item is materially different from the condition in which it was shipped.

Any decision regarding a voluntary return will be made in accordance with this policy and applicable law.

17. Multiple Orders or Items

If you are returning products from multiple orders, please provide the order number associated with each product.

Where possible, please keep items from different orders separated and clearly identified to help prevent processing delays.

18. Refunds for Bundles or Promotional Offers

If a returned product was purchased as part of a bundle, multi-item promotion, free-gift promotion, or other special offer, the refund may be adjusted to account for the applicable promotional pricing or requirements.

If a promotional offer required the purchase of multiple products, returning one or more products may affect the eligibility for the original promotional discount.

Any adjustment will be made in accordance with applicable law.

19. Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

AGAINADE TRADE LLC
533 Lafayette St
Denver, CO 80218
United States

Email: ElizabethMagadan480@gmail.com
Phone: +1 (415) 555-0193

We recommend contacting us before returning any product so that we can provide the correct return instructions.

20. Company Information

Company Name: AGAINADE TRADE LLC
Business Address: 533 Lafayette St, Denver, CO 80218, United States
Email: ElizabethMagadan480@gmail.com
Phone: +1 (415) 555-0193

This Return & Refund Policy is intended to provide general information about our return and refund procedures. Where applicable consumer protection laws provide rights that are more favorable than the terms stated in this policy, those legal rights will apply.