Shipping policy

Shipping Policy

Effective Date: August 11, 2026

Thank you for shopping with AGAINADE TRADE LLC.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. It also provides information about shipping fees, delivery estimates, tracking, customs, delivery delays, damaged or missing packages, order modifications, and other matters relating to the delivery of your order.

By placing an order through our website, you acknowledge and agree to the applicable terms of this Shipping Policy, subject to any mandatory consumer rights and protections provided by applicable law.

1. Shipping Destinations

We currently offer international shipping to the following countries and regions:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

Shipping availability may vary depending on the product, destination, carrier restrictions, warehouse availability, customs requirements, or other logistical circumstances.

If a particular product cannot be shipped to your selected destination, this may be indicated during checkout or communicated to you after your order has been placed.

We reserve the right to restrict shipping to certain destinations where required by applicable law, carrier requirements, customs regulations, or other legitimate operational considerations.

2. Shipping Fees

Standard Shipping: FREE

Unless otherwise stated on the applicable product page or during checkout, we currently offer free standard shipping to the countries and regions listed above.

Free shipping applies only to the standard shipping service offered for eligible orders.

Additional charges may apply in circumstances such as:

  • Customer-requested shipping upgrades;

  • Special delivery services;

  • Certain remote or restricted destinations;

  • Customs duties or import charges;

  • Local taxes or government fees; or

  • Other charges imposed by third parties or local authorities.

Where additional charges are known to us before checkout, we will provide applicable information where reasonably possible.

3. Order Processing Time

Orders are generally processed within:

3–5 business days after payment confirmation.

Order processing may include:

  • Payment verification;

  • Order confirmation;

  • Inventory verification;

  • Product preparation;

  • Picking and packing;

  • Shipping documentation; and

  • Handover to the shipping carrier.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Our standard warehouse processing days are Monday through Friday, excluding applicable public holidays.

During periods of high demand, promotional events, holidays, or unexpected operational circumstances, order processing may take longer than the standard estimate.

4. Estimated Delivery Time

Our current estimated delivery schedule is:

Order Processing Time: 3–5 business days

Estimated Shipping Time: 5–8 business days

Estimated Total Delivery Time: 5–13 business days

Shipping Fee: Free

Primary Shipping Carriers: UPS / FedEx

The delivery times above are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs processing, weather, transportation conditions, public holidays, and other circumstances outside our reasonable control.

5. Shipping Carriers

We generally use established international carriers, including:

  • UPS

  • FedEx

The specific carrier used for an order may depend on:

  • Destination;

  • Product type;

  • Warehouse location;

  • Shipping route;

  • Carrier availability;

  • Package dimensions or weight; and

  • Other logistical considerations.

We reserve the right to use another reputable shipping provider when reasonably necessary to fulfill an order.

6. Shipping Confirmation

After your order has been processed and handed over to the shipping carrier, we will generally send you a shipping confirmation email.

The shipping confirmation may include:

  • Order number;

  • Shipping date;

  • Carrier information;

  • Tracking number; and

  • Tracking information or a tracking link.

Please keep your shipping confirmation until your order has been successfully delivered.

7. Tracking Information

Tracking information is generally available within approximately 24 hours after shipment.

In some circumstances, tracking information may take up to 72 hours to become active or show movement.

This may occur because of:

  • Carrier system delays;

  • Weekends;

  • Public holidays;

  • High shipping volumes;

  • Promotional periods;

  • Initial transportation between facilities; or

  • Other carrier-related circumstances.

If your tracking information has not updated after a reasonable period, please contact us.

8. Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

  • Full name;

  • Street address;

  • Apartment, unit, or suite number;

  • City;

  • State or province;

  • Postal code;

  • Country; and

  • Telephone number, where required.

AGAINADE TRADE LLC is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer, except where otherwise required by applicable law.

If you discover that you entered an incorrect shipping address, please contact us immediately.

9. Changes to Shipping Address

Before Shipment

If your order has not yet been shipped, we will make reasonable efforts to update the shipping address upon request.

Please contact us as soon as possible because our ability to modify an order may depend on its processing status.

After Shipment

Once an order has been shipped, we generally cannot guarantee that the shipping address can be changed.

If the carrier offers an address correction, rerouting, or redirection service, additional charges may apply.

Where permitted by law, any such charges may be the responsibility of the customer.

10. Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on the destination and local delivery procedures.

If delivery cannot be completed, the carrier may:

  • Make another delivery attempt;

  • Leave the package in an authorized location;

  • Hold the package at a local facility;

  • Request additional delivery instructions; or

  • Return the package to the sender.

Customers should monitor their tracking information and respond promptly to carrier notifications.

11. Delivery Delays

Delivery estimates are provided for reference only.

A shipment may be delayed because of circumstances beyond our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Customs inspections;

  • Customs clearance;

  • Carrier delays;

  • Transportation disruptions;

  • Public holidays;

  • High seasonal order volumes;

  • Incorrect or incomplete address information;

  • Government restrictions;

  • International transportation disruptions;

  • Technical problems affecting carrier systems; or

  • Other unforeseen circumstances.

If your shipment appears to be delayed, please contact us with your order number and tracking information.

We will make reasonable efforts to assist you in determining the latest available shipping status.

12. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first:

  1. Check around the delivery address;

  2. Check with household members or neighbors;

  3. Check with building management where applicable;

  4. Review any delivery photograph or delivery instructions;

  5. Contact the shipping carrier; and

  6. Contact us if the package remains missing.

We may contact the carrier to request additional delivery information or initiate an investigation where appropriate.

Please cooperate with reasonable requests for information that may be necessary to investigate a missing shipment.

13. Packages Delayed in Transit

If a package remains in transit without an update, please contact us after allowing reasonable time for the carrier's tracking system to update.

We may request information from the shipping carrier regarding:

  • Current package location;

  • Estimated delivery date;

  • Transit status;

  • Delivery attempts; or

  • Potential shipping exceptions.

Carrier investigations may take additional time to complete.

14. Damaged Packages

Please inspect your package and product as soon as reasonably possible after delivery.

If the package appears damaged or the product is damaged when received, please contact us promptly.

To help us evaluate the situation, we may request:

  • Order number;

  • Product name;

  • Description of the damage;

  • Photographs of the outer package;

  • Photographs of the shipping label;

  • Photographs of the damaged product;

  • Video evidence where appropriate; and

  • Other information reasonably necessary to investigate the issue.

Please retain the original packaging and shipping materials until the issue has been resolved.

Depending on the circumstances, we may offer an appropriate resolution, which may include a replacement, replacement component, partial refund, full refund, or another applicable solution.

15. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your shipment, please contact us as soon as possible.

Please provide:

  • Your order number;

  • The product you ordered;

  • The product you received;

  • Photographs where appropriate; and

  • A description of the issue.

After reviewing the information, we will determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

16. Multiple Shipments

For orders containing multiple products, items may occasionally be shipped separately.

This may occur because of:

  • Different warehouse locations;

  • Product availability;

  • Fulfillment arrangements;

  • Package dimensions;

  • Carrier requirements; or

  • Other logistical considerations.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

You will generally not be charged an additional standard shipping fee simply because an order is divided into multiple shipments.

17. Order Cancellation

Before Shipment

You may request cancellation of your order before the order has been dispatched.

Please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before shipment.

After Shipment

Once the order has been shipped, we generally cannot cancel the shipment.

If you no longer want the product after shipment, you may need to receive the order and follow the applicable return procedure.

Any cancellation or return remains subject to our Return & Refund Policy and applicable statutory rights.

18. Order Modifications

Before shipment, you may request changes to:

  • Product;

  • Quantity;

  • Shipping address; or

  • Other order details.

We will make reasonable efforts to accommodate the requested change.

However, an order may not be modified once it has entered certain stages of processing or has already been shipped.

If a requested modification results in an additional cost, the customer may be required to pay the applicable difference before the change can be completed.

19. Customs Duties and Import Taxes

International shipments may be subject to:

  • Customs duties;

  • Import taxes;

  • Customs clearance fees;

  • Brokerage fees;

  • Handling fees; or

  • Other charges imposed by the destination country.

These charges are determined by the customs authorities, laws, and regulations of the destination country.

AGAINADE TRADE LLC does not control the amount of such charges and cannot guarantee or estimate the amount that may be imposed.

Unless expressly stated otherwise at checkout or required by applicable law, any legally payable customs duties, import taxes, or local fees are the responsibility of the customer.

Customers should contact their local customs authority before ordering if they have questions about potential import charges.

20. Customs Clearance

International shipments may be subject to inspection by customs authorities.

Customs clearance may result in additional delivery time.

A shipment may also be held while customs authorities or the carrier request additional information or documentation.

If the carrier or customs authority contacts you, you should respond promptly to avoid unnecessary delays.

AGAINADE TRADE LLC is not responsible for delays caused by customs procedures or government authorities that are outside our reasonable control.

21. Refused or Undeliverable Packages

If a customer refuses delivery or a package is returned because:

  • The customer provided an incorrect address;

  • The address was incomplete;

  • The customer failed to respond to delivery notifications;

  • The customer refused delivery;

  • The customer failed to collect the package; or

  • Another circumstance attributable to the customer caused the shipment to be returned,

the shipment may be handled in accordance with our Return & Refund Policy.

Where permitted by applicable law, reasonable shipping, return shipping, customs, handling, or other costs incurred as a result of the returned shipment may be deducted from any applicable refund.

22. Remote or Restricted Destinations

Some remote areas, islands, territories, military addresses, or other restricted locations may have limited delivery availability.

Additional delivery time may apply to remote destinations.

If our shipping carrier cannot deliver to a particular address, we may contact you to request an alternative address or provide another appropriate solution.

If an order cannot be fulfilled because delivery to the destination is unavailable, we will handle the order in accordance with applicable law.

23. Shipping Restrictions

Certain products may be subject to transportation, customs, safety, or legal restrictions.

If we determine that a product cannot reasonably or legally be shipped to the selected destination, we may cancel the affected order and provide an applicable refund.

Shipping restrictions may vary depending on:

  • Product characteristics;

  • Destination country;

  • Carrier policies;

  • Customs requirements;

  • Local regulations; and

  • International transportation requirements.

24. Business Days

For purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding applicable public holidays.

Weekends and public holidays are generally not included when calculating estimated order processing times.

Carrier operating schedules may vary depending on the destination country.

25. Force Majeure

We will not be responsible for shipping or delivery delays caused by events beyond our reasonable control.

Such events may include:

  • Natural disasters;

  • Severe weather;

  • War;

  • Civil unrest;

  • Government actions;

  • Epidemics or pandemics;

  • Strikes;

  • Transportation disruptions;

  • Port closures;

  • Customs restrictions;

  • Carrier disruptions;

  • Power outages;

  • Cybersecurity incidents; or

  • Other extraordinary circumstances.

When such circumstances occur, we will make reasonable efforts to minimize delays and provide customers with available information.

26. Relationship With Our Return & Refund Policy

Shipping issues relating to returns, refunds, exchanges, defective products, damaged products, or incorrect products may also be subject to our Return & Refund Policy.

If you need to return an item, please contact us before sending the product back.

Unauthorized returns may cause delays in processing.

Nothing in this Shipping Policy limits any mandatory consumer rights provided by applicable law.

27. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information;

  • Monitoring tracking information;

  • Responding to carrier delivery notifications;

  • Providing information reasonably requested for customs clearance;

  • Paying legally applicable customs duties or import charges where required;

  • Collecting packages when required; and

  • Contacting us promptly regarding shipping issues.

28. Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping carriers;

  • Delivery areas;

  • Shipping fees;

  • Processing times;

  • Warehouse operations;

  • Customs requirements;

  • Applicable laws; or

  • Our shipping procedures.

When changes are made, we will update the effective date at the beginning of this policy.

We recommend reviewing the latest version of this Shipping Policy before placing an order.

29. Contact Us

If you have questions regarding shipping, delivery, tracking, customs, order modifications, or other shipping matters, please contact us.

AGAINADE TRADE LLC

Business Address:
533 Lafayette St
Denver, CO 80218
United States

Mailing Address:
533 Lafayette St
Denver, CO 80218
United States

Email:
ElizabethMagadan480@gmail.com

Phone:
+1 (415) 555-0193

We aim to respond to customer inquiries within 48 hours during normal business days.

30. Company Information

Legal Company Name:
AGAINADE TRADE LLC

Business Entity:
Colorado Limited Liability Company (LLC)

Principal Business Address:
533 Lafayette St
Denver, CO 80218
United States

Mailing Address:
Same as Principal Business Address

Email:
ElizabethMagadan480@gmail.com

Phone:
+1 (415) 555-0193

Shipping Carriers:
UPS / FedEx

Standard Shipping Fee:
Free

Order Processing Time:
3–5 business days

Estimated Shipping Time:
5–8 business days

Estimated Total Delivery Time:
5–13 business days

Effective Date:
August 11, 2026